Source to Pay Specialist with German or Dutch

Job description

Introduction

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact.

IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

Sourcing & Supplier Management

• Support sourcing activities including supplier identification, onboarding, and data maintenance while supporting execution of category strategies and sourcing initiatives.
• Assist with supplier setup, extensions, and compliance checks in line with internal policies.
• Liaise with suppliers and internal stakeholders to resolve queries and ensure smooth collaboration.
• Support onboarding and offboarding activities for external workers, ensuring standardized and compliant execution.
• Act as the primary point of contact for Hiring Managers and internal departments regarding account creation and access management.
• Procurement & Buying Operations
• Act as gatekeeper in the requisition process by validating requirements and enforcing procurement policies.
• Process and manage purchase requisitions and purchase orders in line with procedures.
• Collaborate with requesters, category managers, and suppliers to resolve issues and gather required information.
• Provide guidance on procurement processes, tools, and policies.

Accounts Payable & Payment Support

• Support invoice processing, validation, and exception handling activities.
• Investigate discrepancies, mismatches, errors and duplicate invoices.
• Assist in resolving payment-related inquiries from suppliers and internal stakeholders.
• Communicate with vendors regarding invoices or documentation that do not meet required standards.

Operational Support & Issue Management

• Respond to queries from employees, hiring managers, HR, suppliers, and vendors in a timely and professional manner.
• Provide 1st & 2nd level support to resolve cases via phone and ticketing system.
• Log, track, and resolve tickets in relevant tools (e.g., ServiceNow).
• Deliver "how-to" support and process guidance to users.
• Escalate complex issues to appropriate teams with proper documentation. Compliance, Controls & Continuous Improvement
• Ensure all activities comply with the relevant policies, controls, and audit requirements.
• Maintain accurate and audit-ready documentation for all transactions.
• Identify process improvement opportunities and contribute to automation and standardization initiatives.
• Support reporting and analysis activities related to our S2P operations. Required technical and professional expertise '- Strong verbal and written communication skills in English is mandatory.
• Additional languages such as Dutch or German is an advantage.
• Experience in procurement, sourcing, accounts payable, or shared services operations.
• Good understanding of Source-to-Pay (S2P) or Procure-to-Pay (P2P) processes.
• Strong attention to detail, accuracy, and quality focus.
• Effective time management and prioritization skills in a dynamic environment.
• Team-oriented mindset with a strong focus on stakeholder satisfaction.
• Ability to apply business processes, work instructions, and controls consistently.
• Problem-solving skills with the ability to investigate and resolve operational issues.
• Experience with procurement and enterprise tools (e.g., SAP, Ariba, ServiceNow, Workday) is an advantage.

Preferred technical and professional experience

Additional languages such as Dutch and German are a plus. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.