Knowledge Base Authors

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Key Job Elements Include:

• Manage the end‑to‑end content creation, editing, publishing, and maintenance process for the telecom knowledge base
• Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities
• Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides
• Own the content review and approval process, ensuring consistency, grammar, formatting, and style
• Monitor usage data to recommend content improvements
• Maintain content quality standards, templates, and version control
• Manage the backlog of content requests and ensure timely completion
• Participate in production meetings and development sprints
• Support continuous improvement initiatives related to content optimization and user experience Required technical and professional expertise
• Excellent writing, editing, grammar, and language skills
• Strong organizational and time management abilities
• Effective interpersonal and collaboration skills
• Ability to manage multiple content streams simultaneously
• Expert PC skills (Word, PowerPoint, Excel)
• Strong attention to detail and commitment to quality
• Ability to interact effectively with employees at all organizational levels Required:
• Two years of college or equivalent experience in writing, communications, or technical training

Preferred technical and professional experience

Preferred Behaviors:

• Focused, enthusiastic, and flexible
• Creative thinker with ability to simplify complex information
• Ability to work independently or within a team
• Comfortable working under deadline pressure and shifting priorities Preferred Experience:
• Telecom or contact center content development experience
• Experience with knowledge‑base publishing systems or content management tools Preferred:
• BA/BS degree in Technical Writing, Communications, Business, or a related field IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.