Applied AI Specialist-Application Operations

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Applied AI Specialist, you will drive the design, implementation, and management of AI-driven solutions that operationalize AI-first Application Management Services. This role involves collaboration with various stakeholders to deliver scalable, user-centric AI capabilities that automate workflows and improve service delivery, leveraging expertise in AI solution delivery and operational governance.

Your primary responsibilities will include:

Solution Design

• Translate business and operational requirements into scalable, user-centric AI capabilities that automate workflows, augment decision-making, and improve service delivery.

AI Implementation

• Implement and manage AI-driven solutions that integrate with observability, telemetry, event management, and operational monitoring platforms to enable intelligent automation and incident response.

Performance Optimization

• Monitor and optimize agent performance through model evaluation, prompt refinement, agent configuration, and logic enhancements to improve accuracy, reliability, and business outcomes.

Operational Governance

• Maintain operational governance of AI solutions by managing production stability, performance thresholds, compliance requirements, risk controls, and responsible AI practices.

Stakeholder Collaboration

• Collaborate with application operations, platform operations, engineering, architecture, and business stakeholders to design, deploy, and continuously improve agent-based solutions. This position can be performed from anywhere in the United States. Required technical and professional expertise

AI Solution Delivery

• Deep expertise in designing, implementing, and managing AI-driven solutions that operationalize AI-first Application Management Services. Experience with translating business and operational requirements into scalable, user-centric AI capabilities.

AI Integration

• Experience with integrating AI agents with observability, telemetry, event management, and operational monitoring platforms to enable intelligent automation and incident response.

Agent Performance Optimization

• Experience in monitoring and optimizing agent performance through model evaluation, prompt refinement, agent configuration, and logic enhancements to improve accuracy, reliability, and business outcomes.

Operational Governance

• Deep expertise in maintaining operational governance of AI solutions, including managing production stability, performance thresholds, compliance requirements, risk controls, and responsible AI practices.

AI Technology Utilization

• Experience with utilizing Agentic AI frameworks, AI orchestration platforms, observability tools, telemetry systems, event management solutions, and automation technologies to deliver scalable and sustainable AI-enabled operations. Preferred technical and professional experience

Advanced AI Frameworks

• Experience with utilizing Agentic AI frameworks to deliver scalable AI-enabled operations.

AI Orchestration Tools

• Knowledge of AI orchestration platforms and automation technologies to improve service delivery.

Telemetry Systems Expertise

• Familiarity with telemetry systems and event management solutions to enable intelligent automation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.