Network Management Delivery Consultant

Job description

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society.

With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

Your role and responsibilities

As a Delivery Consultant for the TEL Automation Platform - Network Management, you will provide clients with world-class services to optimize the configuration, deployment, adoption, usage, and analysis of their Network Management products. This role specializes in Technology Expert Labs for Network Management within IBM's Automation Platform.

Your primary responsibilities will include:

Deliver Client Services

• Provide clients with expert services to optimize their Network Management products, including configuration, deployment, adoption, usage, and analysis.

Implement and Integrate Solutions

• Apply knowledge of Automation and Network Management products, such as Concert, SevOne NPM, and NS1, to deliver solutions that meet client needs.

Support Product Adoption

• Assist clients in adopting and using Automation and Network Management products, ensuring they get the most out of their technology investments.

Analyze Client Needs

• Work with clients to understand their Automation and Network Management requirements and develop strategies to address them.

Collaborate with Clients

• Work closely with clients to ensure successful solution delivery and provide ongoing support as needed. Required technical and professional expertise

Exposure to Network Management Products

• Familiarity with Automation and Network Management products, including Concert, SevOne, and NS1

Experience with Solution Implementation

• Knowledge of implementing solutions to meet client needs, at enterprise and telecom scale

Understanding of Client Needs Analysis

• Exposure to analyzing client needs and developing strategies to address them

Familiarity with Product Adoption Support

• Experience supporting clients in adopting and using products

Exposure to Collaborative Solution Delivery

• Familiarity with working closely with clients to ensure successful solution delivery and providing ongoing support as needed

Technical Proficiency, including

• Extensive Linux and shell experience, including databases and scripting
• Advanced knowledge of API paradigms
• Experience in implementing and managing Cloud Computing and orchestration tools, e.g. AWS, Azure, GCP, IBM Cloud, Kubernetes/OpenShift
• Software Defined Networking experience, e.g. SD-WAN, Cisco ACI
• Experience with full software development lifecycle (from analysis through development, test, delivery, in-service, disposal)
• Experience with AI-assisted development and documentation Preferred technical and professional experience

Additional Network Management Tools

• Exposure to other Automation and Network Management tools and technologies, beyond those liste

Advanced Solution Implementation

• Experience with implementing complex solutions by integrating multiple products

Industry-Specific Knowledge

• Familiarity with industry-specific Automation and Network Management challenges and solutions
• Technical Proficiency, exposure to:
• DevOps and CI/CD automation
• Security postures, including application risk management and profiling, secrets management, and certificates management IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.