Content Quality Assurance Specialist

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Key Job Elements Include:

• Conduct quality checks on training content, knowledge articles, and eLearning modules
• Ensure all materials meet grammar, formatting, accuracy, compliance, and brand‑standard requirements
• Validate technical accuracy of telecom process flows, procedures, and system steps
• Test eLearning modules for functionality, navigation, and SCORM compliance
• Manage version control and ensure all materials meet documentation standards
• Partner with instructional designers, content managers, and SMEs to resolve quality issues
• Track defects, prepare QA reports, and recommend improvements
• Support final publishing and release readiness reviews

Required technical and professional expertise

Required Minimum Skills:

• Excellent grammar, writing, proofreading, and editing skills
• Strong attention to detail and accuracy
• Ability to review complex telecom content for inconsistencies
• Strong organizational and time‑management abilities
• Effective communication and collaboration skills
• Strong PC skills (Word, Excel, PowerPoint) Required:
• Two years of college or equivalent experience in quality assurance, technical writing, or instructional content review

Preferred technical and professional experience

Preferred Behaviors:

• Methodical and detail‑oriented
• Able to work independently and meet tight deadlines
• Flexible and able to handle varying work requests Preferred Experience:
• Telecom or contact center content‑review experience
• Experience reviewing ILT, eLearning, or knowledge‑base content Preferred:
• BA/BS degree in Communications, Technical Writing, Education, or related field IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.