Senior Relationship Manager

Job description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families.

We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking an experienced professional to join our team in the role of Sr Rlshp Mgr,Glbl Prvate Bnkng. Role Purpose *

• The Senior Relationship Manager (SRM) is in charge of managing and developing a client’s portfolio, participating in the Team’s organization and ensuring appropriate administrative support
• Provides full-service banking and all transactions to high-net-worth individual clients through the marketing of all appropriate company services
• Establishes new relationships and manages existing relationship in order to generate new

AUM and Revenue

• Co-operates with platform manager to clear pending items, improve quality and resolve problems

Principal Accountabilities

Impact on the Business

• Grow revenue, increase AUM of portfolio and increase inflows of net new money (NNM), achieving growth by leveraging brand, channels and RM network Typical KPIs and Targets *
• Net New Money
• Cost/Income Ratio
• Revenue Growth
• ROA Customers / Stakeholders *
• Has regular contact and meetings with clients
• Ensures client’s objectives are met through an appropriate selection of products within the client portfolio
• Ensures clients are aware of their level of risk
• Researches account and transaction records to resolve basic discrepancies, answer questions, or provide documentation on client activities Leadership & Teamwork *
• Provides coaching and guidance to other RM’s and creates opportunities to develop their knowledge and experience level
• Lead by example by exhibiting behaviours consistent with HSBC values
• Provide assistance to fellow

Relationship Managers

• Work closely with other Bank Departments Operational Effectiveness & Control *
• Works closely with other Bank Departments to maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• Ensures follow-up on all risk and compliance issues (such as CCR, KYC, Compliance requests, Risk Management requests, Internal Audit requests)
• Minimize operational losses Major Challenges *
• Dealing in an ever changing and stringent regulatory environment in certain jurisdictions
• Operating in a tough KYC processing environment
• Growing business in an extremely competitive market place Role Context *
• Business vision, understanding of priorities, respect of procedures and legal environment
• Compliance and risk awareness
• Networking power
• Management and communication skills
• Efficient partnership with senior management as well as other join-up business groups
• Technical proficiency
• Commercial success Management of Risk *
• Keeps aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which one is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy Observation of Internal Controls *
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. Role Dimensions *
• AUM between USD 50MM and USD 1,000MM
• Number of client relationships between 10 and 50 Knowledge & Experience / Qualifications *
• At least 10 years of relationship management experience in the banking sector
• Proven track record in asset gathering, asset growth and revenue generation
• Excellent commercial and negotiation skills
• Highly developed communication skills for use in direct client contact and problem solving
• Ability to provide strong financial and statistical analysis.
• Strong customer service focus
• Attention to detail and the ability to think creatively to solve problems
• Excellent understanding of financial markets and products Opening up a world of opportunity Careers: Discover opportunities | HSBC Holdings plc HSBC is committed to building a culture where all employees are valued, respected and opinions count.

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