Assistant Premier Manager

Job description

Client Relationship Management & Growth Develop action plans and execute strategies to acquire new Premier and Premier Elite customers as well as grow customer relationships. Actively manage the Premier and Premier Elite customer portfolio, offering personalised banking and wealth management solutions. Proactively identify cross-sell opportunities to grow assets under management (AUM). Develop and execute an effective sales plan to achieve targets and contribute towards the branch's business and bottom line, in line with the bank's wealth management strategy.

Ensure embedment and oversight of risk and controls to mitigate fraud, operational risks and compliance gaps. Uphold strict confidentiality and compliance to banking regulations, internal policies, procedures and compliance standards. Satisfactory audit findings including monitoring of Shariah non-compliance risks and incident escalation to Shariah Committee. Ensure high quality data input in customer records, sales documentation, transactions and reporting.

Champion a customer-first culture, ensuring high service standards of service excellence, discretion and client-centricity to achieve the desired NPS benchmarking aspirations. Promote and encourage the use of digital banking platforms to improve customer convenience. Uphold high integrity and ensure team's adherence to Shariah-compliant sales and service excellence. Recruit, mentor and coach Relationship Manager team to achieve targets and career growth aspirations.

Ensure all the Relationship Managers are utilizing HSBC sales process and applying financial planning concept when dealing with their portfolio of customers. Elevate team to a high-performance culture with accountability and recognition. At least 3 to 5 years in a sales leadership role managing wealth sales team performance with experience in providing a high service standard. Proven track record of success in managing a large and complex relationship portfolio.

Excellent commercial acumen, leadership, analytical and interpersonal skills. Conversant in Shariah knowledge and competency. Highly motivated and flexible in working across complex cross-functional work structures within the bank and also externally with strategic business partners where appropriate. Must be able to make independent decisions with minimal supervision. Candidates with the following certifications or qualifications will have an added advantage: Certified Financial Planning (CFP), PreContract Examination (PCE) - Life & General Insurance, Federation of Investment Managers - Unit Trust, Malaysian Takaful Association License (MTA).