Specialist, System Support

Responsibilities

Howmet is looking for a Specialist to support its System Support team: This position is responsible to ensure the effective operation, utilization and development of certain systems and e-solutions, including but not limited to various modules of Oracle EBS (RtP/AP, GL, Cash management, FA, PA, AR), other applications (Payload, IIPS connections, Netlock, Quantum, Concur, Pi2P) or built-in applications (ARMP, AOC, KSZH) and to provide customer/technical support of the same.

Key activities

• Provide functional application expertise to facilitate set-up, implementation, development, upgrade and ongoing maintenance of the systems and e-solutions related to the particular position
• Provide proactive support, advice & guidance through research of the subject area(s) to support business development and understanding. Acts as an expert resource for location personnel in answering questions and providing direction on subject matter.
• Understand business issues and translate that into application set-up and solutions. Quick problem resolution for high severity issues.
• Solves problems to root cause to prevent recurrence.
• Application expertise of the subject area(s), provide guidance for strategic business projects
• Work together with other members of Solutions Support Team assuring GIS Track and EBS PMO support for effective issue resolution.
• Keep contact and work together with GBS IS technical support and development teams in issue resolution, development and implementation of new processes, programs, etc. with regard to areas of responsibility
• Keep contact and work together with the different application vendors to effectively manage issue resolution, upgrade or implementation processes related to these specific applications
• Establish and maintain professional working relationship with BU’s and RU’s organizations providing supportive background for business issues and solutions.
• Maintain and build knowledge around the different areas, where nominated as a backup
• Support reporting/automation initiatives with track related Database knowledge and utilizing SQL skills
• Interacting with BU/RU employees, managers, Solutions team members, project stakeholders on daily basis via telephone, emails and SNOW tickets
• Managing high volume of work at particular periods of the business cycle even outside the normal working hours
• Working with multiple software applications
• Applies user manuals, SOP-s, procedures issued and used by SSC in the daily work
• Performs compliance related tasks, such as self-audit tests and replying to ad-hoc audit requests.

Qualifications

Education, experience and skills

Basic:

• Degree in IT and/or finance obtained at College or University
• Fluent in English
• Database management and SQL skills
• ERP system knowledge

Strong Microsoft Office skills Preferred

• Good problem solving and communication ability
• Good analytical skill.
• VBA skills
• Project Management experience
• Experience in EBS Oracle Applications
• Ability to problem solving and evaluate customers’ needs
• Ability to work under pressure while managing accuracy
• Flexible and multi-tasking. Ability to prioritize, manage large number of cases, adjust changing priorities We will appreciate your services by providing:
• A competitive remuneration package
• Hybrid work schedule, promoting a collaborative work environment and flexibility
• Open minded and welcoming environment, where your ideas are taken seriously
• Challenging duties in truly International environment Relocation sponsorship is not available for this position.