System Support

Job description

Major Duties and Responsibilities

Monitor system performance and capacity across critical IT systems, proactively identifying and escalating potential issues to maintain availability and data integrity. Manage and maintain servers and IT operations to ensure system availability and performance. Perform application deployment on production web and application servers . Provide support for a wide range of end-user IT issues as 2nd tier support. Provide onsite IT support across multiple sites in Bangkok as required.

Provide technical support and troubleshoot incidents related to servers and applications before escalating tickets to 3rd tier support (Infra & Application Team). Handle ad-hoc BAU requests, such as in-house software reports, billing, and performance and capacity monitoring tasks. Handle ad-hoc telemarketing requests, such as running database scripts and blocking telephone numbers on the in-house application. Coordinate with vendors and outsourced service providers for hardware, software, and infrastructure support.

Adherence to IT Governance, standards, regulations, IT Security Policy and Procedures at all times .

Qualifications

Experience

3-5 years of relevant information technology working experience. Experience in an IT operations, system administration, or infrastructure support role. Hands-on experience with Windows Server systems and services, including Active Directory administration, NTFS file permissions, and file/web server management. Experience troubleshooting application-related issues and middleware platforms such as IIS and Apache. Familiarity with Microsoft SQL Server and SQL Server Reporting Services (SSRS).

Knowledge of ITSM, including incident, problem, change, and service request management, to support efficient IT Operation and continuous improvement.

Ideally exposure in multi-cultural, virtual environment and work remotely Qualifications

• Bachelor's Degree or higher in technology-related field or relevant experience in project implementation Languages : - Thai – fluent in speaking, writing and reading - English – fair in speaking, writing and reading
• Ability to manage and prioritize works efficiency
• Ability to work under extensive pressure and deliver efficient results on time