System Support Analyst

Job description

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. Reporting to the Operations Lead for Europe & New Markets, the System Support Analyst is responsible for optimizing employee productivity by supporting desktop applications and services within the Infrastructure & Operations team.

The role is the primary contact for day-to-day GTS support for on-site and remote users and must be comfortable supporting demanding profiles, including executives. This is a hands-on technical role supporting regulated applications, including GxP and G&A systems. As part of the Operations Team, the position supports employees, contractors, and vendors in a Windows enterprise environment. The successful candidate must work effectively both independently and as a team member and will provide executive support and support on-site and remote meetings.

Essential Functions of the Job

• Provide technical support for Windows 11 and Microsoft Office applications.
• Troubleshoot Microsoft Intune and mobile device management issues.
• Troubleshoot conferencing platforms and equipment, including Zoom, Microsoft Teams, and Polycom audiovisual systems.
• Build, configure, patch, maintain, repair, and manage new and existing employee systems.
• Apply sound knowledge of change management, user support, and service desk methodologies.
• Provide system administration support for a growing portfolio of enterprise infrastructure applications.
• Support laptops and mobile devices using Windows, macOS, Android, iOS, or similar platforms.
• Support shared resources, including printers, shared workstations, conference rooms, projectors, and related equipment.
• Provide remote user support by telephone and remote management tools.
• Provide executive support and technical support for town hall-style events.
• Translate technical information into clear, user-friendly language.
• Ensure Service Level Agreement performance standards are met.
• Coordinate with GTS groups to resolve incidents and fulfil requests in accordance with established guidelines.
• Use diplomacy and consider multiple points of view when resolving issues.
• Act proactively when faced with pending or potential service issues.
• Work autonomously, continue developing technical skills, and contribute positively to the team.
• Demonstrate a positive, persistent work ethic, strong organizational skills, and attention to detail.

Supervisory Responsibilities

None.

Computer Skills

Windows 11, Microsoft Office 365, AWS, SCCM, Microsoft Intune, MDM, Active Directory, Polycom, Microsoft Teams, Zoom, macOS, Android, and iOS.

Other Qualifications

• Four or more years of experience as a Support Specialist, System Administrator, or in Executive Support.
• Executive Support experience is required.
• Fluent in English; additional languages are an advantage (French/German).
• Experience with ServiceNow, or another ITSM tool.
• Strong administration, interpersonal, communication, teamwork, adaptability, analytical thinking, problem-solving, dependability, quality, ethics, planning, and organizational capabilities.

Travel

Occasionally – less than 10% Salary Range Switzerland: 98,600.00 CHF - 123,200.00 CHF Global Competencies When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity, and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. Fosters Teamwork Provides and Solicits Honest and Actionable Feedback Self-Awareness Acts Inclusively Demonstrates Initiative Entrepreneurial Mindset Continuous Learning Embraces Change Results-Oriented Analytical Thinking/Data Analysis Financial Excellence Communicates with Clarity

We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.