Field Service Engr II

Job description

Business details

HPS – Lifecycle Solutions & Services Position : Engineer - Services Qualifications : B.

E- Instrumentation/ Electronics Base Location

Mumbai Job Profile - Field Service Engr II

Responsibilities

• Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems
• Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system.
• Corrective Maintenance – Restoring the system from any faults in the system
• Shutdown Maintenance
• Possess fluent oral & written communications skills
• PC troubleshooting and Networking
• Documentation - 40 % documentation is involved
• Knowledge of DCS and PLC with a hands-on experience.
• Matured skills in independent troubleshooting / problem resolution on these platforms.
• Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.
• Build, Develop & Sustain Customer relationships with effective Customer management.
• Should be able to plan site visits as per agreed SLAs with customer.
• Required travel 70% to 80% of the time anywhere in Maharashtra
• Be available 24x7 for support during exigencies.
• Candidate will have to keep himself technically updated by completing the assigned trainings.
• The candidate will need to Build, Develop & Sustain Customer relationships with effective Customer management.
• The job will involve Executing Service projects and migrations and will demand long stay at customer sites.
• Execute Service projects and migrations
• Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.
• Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution
• ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.
• Be a single point contact for all customer needs for designated customers.
• Added advantage if knowledge of Honeywell System
• Must be willing to serve and be deputed as Site Support Specialist (Resident support Engineer) 24x7, 365 days.
• Ready to work on ONGC Platforms (Offshore) for upto 45 Days per visit on rotation basis
• Ready to work on other western region sites (Maharashtra, MP etc) as a ‘Service Engineer’ when not as Site Support Specialist (Resident Support Engineer).
• Office Process should be followed timely and accurately.
• Politeness and good communication skills are required during interactions.
• Leave process and frequency should be followed as per the standard regional process.

Qualifications

Engineer should have minimum 5-8 years of experience working on DCS/PLC/Scada system.