Sr Cust Exp Specialist

Job description

In this role, you will impact customer satisfaction and operational efficiency by leading efforts to resolve complex customer issues, improving process workflows, and supporting the overall customer experience strategy.

Responsibilities

Serve as the primary contact for complex customer inquiries, including order status, changes, repairs, and returns. Collaborate with Technical Support, Logistics, Manufacturing, Sales, and Product Management teams to resolve customer issues promptly. Analyze and address errors in order fulfillment and performance indicators, implementing corrective actions to prevent recurrence. Manage order processing and invoicing activities such as order entry, expediting, change orders, and returns while monitoring order status and resolving discrepancies.

Lead and participate in process improvement projects to enhance customer care operations and efficiency. Flexibility to work one Saturday each month during EOM to support case-related activities and business operations. Handle inbound customer calls and resolve customer inquiries and cases through phone, email, and chat channels.

Qualifications

YOU MUST HAVE 2+ years of customer service experience with a proven track record in handling complex customer interactions. Ability to analyze performance data and implement corrective actions using methodologies like Root Cause Analysis (RCA). Bachelor’s Degree preferred. Strong verbal and written communication skills in English, with the ability to communicate effectively and positively. WE VALUE Strong knowledge of order management, supply chain, and customer support processes.

Experience with ERP systems such as SAP, Oracle, and customer portals. Experience working in a multinational, multi-disciplinary team environment. Proficiency in process redesign and driving a One-Honeywell approach. Strong analytical skills and experience with integrated reporting systems. #LI-Hybrid ABOUT HONEYWELL TECHNOLOGIES Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world.

We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Learn more THE BUSINESS UNIT Please provide Business Unit Paragraph Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more