Sr Tech Supp Professional

Responsibilities

Key accountability

Directly liaise with customers and business users to analyze requirements for solutions and technology in a manner that promotes customer satisfaction

• Provide ongoing ICT support, such as IT network and system, for the operations team to align with strategic objectives for digital transformation and ensure seamless technology integration Share ICT trends and industry best practices with other professionals and customers to promote continuous improvement
• Lead the planning and execution of Connected Service projects, ensuring alignment with strategic objectives and customer requirements
• Investigate and analyze on building trend data, identify issues, and work to provide solutions for our customers’ challenges using Connected Services, such as Forge, BPS, and other relevant technologies.

Deliver proactive and measurable outcomes for our customers by focusing on performance enhancement and customer engagement through Connected Services. Adapt to flexible task scheduling and conduct daily reviews of customer sites to ensure effective service delivery and satisfaction

Qualifications

Requirements

• Solid hands-on experience in IT systems and networking, including support and troubleshooting with a Microsoft server environment, TCP/IP networking, hands-on switch and firewall configuration, and cloud applications connections Understanding of cybersecurity risks and their mitigation strategies
• Knowledge of IT service management methodologies (such as ITIL) and relevant processes Basic understanding of Internet of Things (IoT), Big Data, cloud technology, and mobile applications
• Familiarity with Building Management Systems (BMS) is preferred
• Ability to support project scope of work and conduct capacity planning Effective communication skills and the ability to understand and convey information clearly Fluent in English, Mandarin, and Cantonese is required Qualifications: Bachelor Degree or above in Business or Information Technology, or Computer Science or related discipline
• Minimum of 5 years’ experience in project management, recommended in network infrastructure, system and network administration or IT security management