Outside Sales Representative Trainee Program Manager - Atlanta

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose

The Outside Sales Representative Trainee (OSRT) Program Manager is responsible for leading a cohort of OSR trainees through a best-in-class onboarding, training, and development experience. This role partners closely with merchants, store leadership, and multiple Pro business units to deliver a comprehensive training program. Through a blended approach that includes product knowledge, in-store exposure, and hands-on in-role experience, the OSR Trainee Manager prepares top outside sales talent for successful market placement.

This position plays a key role in onboarding current and future cohorts, ultimately driving outside sales performance and growth through managed accounts.

Key Responsibilities

20% Execution

• Drive strong Pro performance outcomes through the trainee pipeline (growth, profitability, and Pro customer satisfaction); Ensure consistent execution of the trainee program; Identify and implement best practices across the trainee experience; Lead weekly trainee meetings, and facilitate monthly and quarterly readiness/program reviews 40% Leadership
• Provide direction and guidance to OSR trainees on all aspects of professional sales; Motivate, coach and develop trainees through structured program; Reinforce strong selling, relationship building, and systems habits, and coach to standards 20% Planning
• Understand the market competitive environment and teach strategies to win across Pro customer segments and Home Depot departments; Implement and continuously improve the training plan to prepare OSR trainees for success as future sales members in their markets 20% Providing Excellent Customer Service
• Build strong relationships and a deep understanding of capabilities and Pro customer needs, and coach trainees to consistently fulfill those needs through strong service and follow-through Direct Manager/Direct Reports: This position typically reports to Sr.

Manager Pro Business This position has ~15 direct reports Travel Requirements: Typically requires overnight travel 5% to 10% of the time Physical Requirements: Most of the time is spent sitting in the same position or standing/walking, or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Working Conditions

Located in a blend of comfortable indoor areas and time in the field. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older. Must be legally permitted to work in the United States. 3 years of previous leadership and/or training leadership experience Preferred Qualifications: Working knowledge of Microsoft Office Suite Demonstrated ability to collaborate and work effectively with cross-functional teams Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers 4+ years account management/sales management experience 4+ years home improvement or home building industry experience 4+ years leading and developing a large team

Experience/desire to impact early career talent Successful professional growth in a fast-paced retail environment Competencies: Develops Talent Action Oriented Persuades Builds Effective Teams Builds Networks Communicates Effectively Customer Focus Drives Results Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals

Strong leadership and negotiation skills; ability to persuade or influence others Excellent communication skills; verbal, written and able to communicate globally Builds effective partnerships throughout the organization; Actions are consistent with words Follows through on commitments; Makes Solid Decisions: Grasps essentials of complex issues and initiates actions that are most appropriate for the business

Creates an Inclusive Environment: Demonstrates commitment to inclusion in staffing, training and development Gets Results: Acts with urgency; Sets aggressive goals and achieves them