Design Manager - Retail Tech

Job description

WHAT YOU’LL DO

As a Design Manager within Retail Tech, you’ll lead and grow a team of digital product designers shaping the experiences that power everyday work across H&M stores globally. You’ll champion design quality and turn complex retail challenges into intuitive solutions that create meaningful impact for our colleagues, customers and business. Lead, coach and develop designers through clear feedback, individual growth plans and continuous learning.

Ensure end-to-end experience quality across usability, accessibility, consistency and brand direction. Plan design capacity and allocate resources across areas and product teams to meet current and future needs. Improve collaboration, workflows and governance across design, product, engineering, operations and brand. Guide the adoption and continuous improvement of relevant design systems to deliver consistent experiences at scale.

Strengthen design maturity and ways of working across Retail Tech, enabling designers to work more strategically and create greater impact. Define and track design KPIs, using research insights and performance data to improve user and business outcomes. Build an inclusive team culture based on trust, wellbeing, engagement and sustainable performance. WHO YOU’LL WORK WITH You will lead and develop a team of digital product designers, supporting their growth and enabling high-quality design delivery.

As part of an area leadership trio, you will work closely with the Area Business Manager and Area Tech Manager, as well as partners across Product, Engineering, Operations, Brand, research and analytics.

WHO YOU ARE

We are looking for people with… Extensive experience in digital product or UX design, including significant experience leading design teams and directly managing people. Proven responsibility for team allocation, capacity planning, design delivery and quality across products, services or digital platforms. Strong stakeholder management skills and the ability to create clarity and alignment across product, technology, design and business stakeholders.

Experience coaching designers and building inclusive, high-performing teams. Strong knowledge of human-centred, interaction and product design, including service design and journey management methodologies. Experience working with design systems at scale and advanced Figma skills. Knowledge of Material Design is an advantage. Experience using research and data to guide decisions, define priorities and measure outcomes. Knowledge of accessibility standards, including WCAG 2.1 AA, and inclusive design practices.

Experience with AI-supported design and curiosity to keep learning as the field develops. And people who are… Collaborative and able to build trust across disciplines and seniority levels. Clear, transparent and confident when communicating recommendations, rationale, risks and decisions. Customer-focused, with the ability to balance user needs with product and commercial goals. Empowering and committed to creating the conditions for others to grow and succeed.

Proactive, resourceful and comfortable navigating change and complex organisational environments.