Collection Specialist (UAE National)

Job description

The Opportunity As a Collection Specialist, you will be responsible for managing and collecting outstanding receivables from government customers, ensuring timely payments while maintaining strong and professional customer relationships. This role plays a critical part in optimizing cash flow, minimizing financial risk, and supporting the organization's overall financial health. You will collaborate closely with internal stakeholders and customers to resolve payment issues, improve collection performance, and ensure compliance with applicable regulations and company policies.

How You Will Make an Impact Proactively engage with customers regarding overdue payments through phone calls, emails, and written correspondence. Negotiate payment arrangements and settlement agreements in alignment with company policies and legal requirements. Investigate and resolve payment discrepancies, billing issues, and customer disputes in a timely and professional manner. Maintain accurate and up-to-date records of collection activities, communications, and payment commitments within the company’s systems.

Monitor customer accounts to identify potential credit risks and recommend appropriate actions to minimize exposure. Collaborate with Sales, Customer Service, and Finance teams to address collection challenges and improve operational processes. Prepare and maintain regular reports on collection activities, aging accounts, recovery performance, and outstanding balances. Ensure compliance with relevant collection laws, regulations, and internal policies.

Contribute to the continuous improvement of collection strategies, procedures, and best practices. Support efforts to improve customer payment behavior and enhance overall accounts receivable performance. Escalate complex collection issues and high-risk accounts when appropriate to ensure timely resolution. Maintain professional and positive customer relationships while balancing business objectives and financial controls.

Your Background Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. 2-3 years of experience in collections, accounts receivable, credit control, or a related finance function. Good understanding of collection principles, accounts receivable processes, and relevant UAE regulations. Strong communication, negotiation, and interpersonal skills with the ability to manage sensitive situations professionally.

Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Experience working with ERP systems such as SAP, Oracle, or similar enterprise platforms is preferred. Demonstrated ability to work independently, prioritize tasks effectively, and meet deadlines. Strong problem-solving skills, attention to detail, and commitment to accuracy. High level of integrity and professionalism in handling confidential financial information.

Fluency in Arabic and English, both written and verbal.