Outlets Manager (Palm Avenue)

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Outlets Manager , you’re not just managing daily operations across our hotel’s multiple dining outlets – including an outdoor venue – you’re leading teams, creating exceptional guest experiences, and spreading the light and warmth of hospitality across every outlet you oversee.

Responsibilities

Here's what you'll do during a typical day

Lead pool, beach and beach club operations: Oversee the daily operations of the pool, beach, and beach club, ensuring smooth, efficient, and well-coordinated service across all areas.

Deliver exceptional guest experiences

Maintain the highest standards of service, presentation, cleanliness, and guest engagement, responding proactively to guest needs and resolving concerns promptly.

Drive revenue and profitability

Maximize revenue through effective upselling, cabana and sunbed sales, food and beverage opportunities, packages, promotions, events, and other commercial initiatives.

Lead and develop the team

Supervise, coach, motivate, and develop the team, creating a positive and high-performing culture focused on luxury service and genuine hospitality.

Ensure luxury standards

Implement and maintain brand standards, operating procedures, grooming, service delivery, cleanliness, and presentation across all pool, beach, and beach club areas.

Manage financial performance

Support budgeting, forecasting, payroll, inventory control, and cost management while actively monitoring revenue and operating performance.

Enhance the guest experience

Continuously identify opportunities to improve the pool and beach offering through new experiences, entertainment, activations, amenities, and service enhancements.

Manage beach and pool safety

Ensure strict compliance with all pool, beach, water safety, health and safety, hygiene, and emergency procedures, working closely with the relevant hotel teams and lifeguard operations.

Coordinate outdoor operations

Work closely with Engineering, Housekeeping, Security, Culinary, F&B, Events, Sales & Marketing, and other hotel departments to ensure seamless daily operations.

Manage peak periods and events

Lead the operation during high-occupancy periods, weekends, holidays, special events, and beach club activations, ensuring adequate staffing and exceptional service delivery.

Monitor guest feedback and performance

Review guest feedback, operational results, and team performance regularly, taking proactive action to improve service standards, efficiency, and overall guest satisfaction.

Recruit and onboard talent

Partner with Human Resources to support recruitment, selection, onboarding, training, and retention of team members. What are we looking for? Previous experience as a Pool Manager, Beach Club Manager,Restaurant/Outlet Manager, or similar leadership role within a luxury hotel, beach club, resort, or hospitality environment. Proven experience managing pool, beach, beach club, or other high-volume outdoor hospitality operations .

Strong understanding of luxury guest service and outdoor hospitality operations. Proven ability to lead, motivate, coach, and develop diverse teams. Strong commercial awareness with experience in revenue generation, upselling, cabana/sunbed sales, promotions, cost control, and financial performance . Excellent knowledge of pool and beach safety, health and safety, hygiene, and operational standards . Strong communication, interpersonal, leadership, and problem-solving skills.

Excellent organizational skills with the ability to manage multiple operational priorities in a fast-paced environment. Ability to work flexible hours, including early mornings, evenings, weekends, and public holidays . Proficiency in English; Russian language skills are an advantage . Previous experience within a luxury hospitality, resort, or premium beach club environment is preferred. A genuine passion for creating exceptional leisure experiences and delivering warm, personalized hospitality.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.