Executive Lounge Host

Job description

Exceptional Hospitality Starts with You Conrad London St. James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards: Hourly pay of £13.26 plus an expected average annual service charge between £2,500 - £3,000 Incredible travel perks

• Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton
• Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave
• Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support
• Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge
• In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources
• Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones.

Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)

Holiday

28 days including bank holidays (increasing yearly to up to 33 days) Smart uniform provided Free and healthy meals when on duty *Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Responsibilities

Here's what you'll do during a typical day

• Earliest shift starts at 6am
• Welcome Executive Guests to the Lounge and assist them efficiently with enquiries
• Prepare set ups for tables
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Manage guest queries in a timely and efficient manner
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware What are we looking for?
• Previous Front Office or F&B experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in Executive Lounge in a hotel environment

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.