Director of Operations

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Operations at London Hilton On Park Lane , you’re not just directing daily hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests.

We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including: Competitive pay – plus bonus. Private healthcare plan Life insurance Opportunities to grow your career with Hilton. Incredible travel perks

• Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide. Food and beverage discounts
• Receive 50% off food and beverage at participating outlets. Free meals on duty
• Helping you stay energised throughout your shift. Generous holiday allowance
• Enjoy 33days' holiday including bank holidays Own a piece of Hilton
• Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount. Pension scheme
• Supporting you as you plan for the future. High street discounts
• Access a range of exclusive savings through Perks at Work. Mental health resources
• Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).

Crisis Concierge

• In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care. Career development opportunities
• Grow with Hilton through learning and development programmes designed to support your personal and professional growth. *Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Here's what you'll do during a typical day

Provide strategic leadership across hotel operations by directing all day-to-day operational functions, ensuring exceptional commercial performance, guest satisfaction, operational excellence, and full compliance with Hilton and brand standards. Drive the hotel's operational and financial strategy , taking ownership of budgeting, forecasting, business planning, resource allocation, and performance delivery to achieve ambitious revenue, profit and market share objectives.

Champion a culture of service excellence , analysing guest insights, market trends, and operational performance to shape and execute strategies that continually elevate the guest experience and strengthen the hotel's competitive position. Lead performance and productivity initiatives across the operation, identifying opportunities to improve efficiency, optimise resources, enhance profitability, and deliver sustainable business results.

Oversee quality, risk and compliance programmes , ensuring rigorous operational standards, effective service recovery processes, and consistent achievement of guest satisfaction, quality assurance and brand metrics. Act as a key member of the Executive Committee , partnering with the Hotel Manager/General Manager to influence strategic direction, drive change initiatives, and deliver the hotel's long-term business objectives.

Develop and inspire a high-performing leadership team , creating a culture of accountability, engagement and continuous development while building succession pipelines for future talent. Lead strategic stakeholder and commercial partnerships, managing relationships with owners, corporate partners, local businesses and third-party operators, including external restaurant partners, to drive operational excellence, brand alignment and commercial performance while representing the hotel and Hilton brand.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.