Housekeeping Order Taker (Emirati) | The Mangroves Abu Dhabi, LXR Hotels & Resorts

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Housekeeping Order Taker (Emirati) , you will be at the heart of creating exceptional guest experiences. From coordinating guest requests to ensuring seamless communication within the Housekeeping team, you’ll play an important role in delivering personalized service and spreading the light and warmth of hospitality, making every guest feel truly cared for throughout their stay.

Responsibilities

Here's what you'll do during a typical day

Handle incoming guest requests and inquiries related to Housekeeping, ensuring prompt, professional, and courteous service in line with luxury hospitality standards. Coordinate with the Housekeeping team to ensure timely delivery of guest amenities, special requests, and other housekeeping services. Maintain accurate records of guest requests, room status updates, and daily housekeeping activities using hotel systems. Communicate effectively with Front Office, Engineering, and other departments to ensure seamless operations and exceptional guest experiences.

Support the Housekeeping leadership team with administrative tasks, daily reports, and departmental coordination while upholding Hilton's service standards.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.