Food & Beverage Attendant

Job description

As an Food & Beverage Attendant you are responsible for providing service excellence, supporting daily F&B operations, will actively seek continued skills growth and act as a positive example for other outlet/s team members to follow. The primary focus points of this role will be to build rapport with our guests and deliver upon their expectations, maintaining a service culture of understanding and anticipating needs, taking ownership of the situation and creating memorable experiences for our guests and team members alike.

Responsibilities

• Ensure that every guest feels cared for, valued and respected; be a shining example of hospitality and anticipate guests’ needs in advance. rather than be reactive.
• Check and complete shift logbooks to make sure that you note any items to be followed up and communicate any remaining actions to the next shift.
• Attend department briefings and handovers. Be aware of VIP guests' bookings, events and any special requests.
• Recognise our regular guests and loyalty program guests; make them feel welcome, part of the hotel and ensure their program benefits are delivered.
• Assist the team to resolve guest issues or complaints; you’ll use your initiative and departmental empowerment guidelines to make it right for our guests.
• Maintain knowledge of wines and basic cocktails knowledge.

Strive to maintain and improve your product knowledge (wines, cocktails, food items, special of the day, products of the month etc.) in order to give our guests the best service and advice possible.

Qualifications

Current RSA is required. Please only apply if you are in Australia and hold full working rights.