Guest Relations Agent | All Day Dining Restaurant | Hilton Dubai Palm Jumeirah

Job description

Exceptional Hospitality Starts with You Picture yourself creating unforgettable moments for every guest. When you join our Hotels team as a Guest Relations Agent , you become the face of hospitality, ensuring every guest feels welcomed, valued, and cared for. From greeting guests and managing reservations to addressing inquiries and enhancing their dining experience, you play a key role in delivering Hilton’s signature hospitality and creating memorable experiences that leave a lasting impression.

Responsibilities

Create memorable guest experiences

Welcome guests with a warm and friendly attitude, ensuring they feel valued and cared for throughout their dining experience.

Manage guest reservations and inquiries

Handle reservations, seating arrangements, and guest requests efficiently while providing accurate information about restaurant offerings and promotions.

Support guest satisfaction

Address guest feedback, concerns, and special requests promptly and professionally to ensure a positive experience.

Coordinate with restaurant teams

Work closely with service and kitchen teams to ensure seamless operations and timely service delivery.

Maintain Hilton service standards

Uphold the highest levels of hospitality, professionalism, and attention to detail in all guest interactions.

Ensure compliance and safety

Follow health, safety, sanitation, and company policies to maintain a safe and welcoming environment for guests and team members.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.