Concierge

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Concierge at Conrad Dublin , you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Benefits

Working for Hilton means you are joining an international company with more than 9000 hotels across the globe with countless benefits & career development opportunities such as: Travel

• Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends Team Member Gym – a dedicated team member gym with free access 7 days a week Benefit
• Discounted rates for Conrad Team members across a wide range of retailers Development
• Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days

Maternity & Paternity

• Paid leave for those that qualify The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division.

We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country. “Conrad is Empowering and Bold”

Responsibilities

Here's what you'll do during a typical day

Requirements : Applicants must hold a full, valid EU driving licence.

Valet Parking

This role includes valet parking responsibilities, ensuring guests receive a smooth, efficient, and professional service from arrival to departure.

Delight our guests

• Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalised guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.