Front Office Supervisor

Job description

Exceptional Hospitality Starts with You As a Front Office Supervisor at Conrad Dublin, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’.

We are one of the best 5* luxury hotels in the country. “Conrad is Empowering and Bold” Benefits Working for Hilton means you are joining an international company with more than 9000 hotels across the globe with countless benefits & career development opportunities such as: Travel

• Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends Team Member Gym – a dedicated team member gym with free access 7 days a week Benefit
• Discounted rates for Conrad Team members across a wide range of retailers Development
• Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days

Maternity & Paternity

• Paid leave for those who qualify

Responsibilities

Here's what you'll do during a typical day

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.