Public Area Supervisor / Public Area Team Leader

Job description

Be part of the next chapter in Australian luxury hospitality. The iconic Imperial Hotel Gold Coast, formerly Palazzo Versace, is entering an exciting new chapter as it transitions to become Australia’s first luxury Hilton hotel. Combining the grandeur and elegance of a world-renowned destination with Hilton’s global reputation for exceptional hospitality, this is a unique opportunity to be part of a landmark transformation.

Boasting a stunning waterfront location, the hotel features Italian craftmanship throughout, luxury accommodation, exquisite dining, multiple events spaces, a lagoon-style pool and exceptional guest experiences.

Responsibilities

Here’s what you’ll do during a typical day

Team Leadership: Lead and motivate housekeeping staff to maintain high standards of cleanliness and efficiency.

Quality Control

Conduct regular inspections of rooms and public areas to ensure hotel standards are met.

Inventory Management

Monitor and manage cleaning supplies and equipment.

Guest Relations

Address and resolve housekeeping-related guest requests and complaints professionally.

Training & Development

Train staff and support ongoing skill development.

Collaboration

Coordinate with other departments to ensure smooth operations and guest satisfaction.

Reporting

Maintain accurate records of housekeeping activities, performance metrics, and guest feedback. Prepare and submit reports on the status of public areas to the Executive Housekeeper.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: Proven experience in housekeeping or hospitality management. Strong team management skills. Excellent attention to detail and organizational abilities. Effective communication and interpersonal skills. Ability to handle multiple tasks and prioritize effectively. Understanding of housekeeping procedures and standards. Ability to work with a wide variety of housekeeping equipment, such as carpet cleaners