Outlet Supervisor (ABC Kitchens) - Waldorf Astoria Kuala Lumpur

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As an Outlet Supervisor , you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day

Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.

Team Leadership

Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.

Guest Experience Management

Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.

Inventory & Cost Control

Monitor stock levels, manage ordering, and control costs to optimize profitability.

Sales & Revenue Support

Drive upselling initiatives, monitor sales performance, and support revenue targets.

Compliance & Hygiene

Ensure adherence to health, safety, and hygiene regulations across all outlet areas.

Coordination & Communication

Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.

Food Safety Regulations

Ensuring that all food safety standards are met.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: High school diploma or equivalent; proven experience in a similar role. Excellent communication, grooming, and interpersonal skills Fluent in English; additional languages are an advantage Friendly, professional, and guest-focused Able to work flexible shifts