Kids Club Supervisor

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Kids Club Supervisor , you’re not just providing administrative support to ensure seamless spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Supervise the daily operations of the Kids Club and ensure activities are delivered safely and effectively. Plan and coordinate age-appropriate recreational, educational, creative, and interactive activities for children. Ensure all children are properly registered, checked in/out, and supervised throughout their time in the Kids Club. Maintain strict compliance with hotel child-safety, safeguarding, emergency, hygiene, and security procedures.

Supervise, coach, and support Kids Club attendants and other recreation team members. Prepare and maintain daily activity schedules and ensure adequate staffing coverage. Monitor the condition, cleanliness, and safety of toys, equipment, play areas, and facilities. Conduct regular safety checks and immediately report any hazards, incidents, or maintenance requirements. Communicate professionally with parents and guardians regarding activities, requirements, incidents, and feedback.

Handle children's concerns and parental feedback promptly and professionally. Maintain accurate records, including attendance, incidents, equipment checks, and activity participation. Assist with special events, children's celebrations, holiday programmes, and hotel activities. Ensure appropriate supervision ratios are maintained in accordance with hotel policy and applicable regulations. Support the Recreation Manager with staff scheduling, training, inventory, and operational planning.

Promote a welcoming and inclusive environment for children from different cultures and backgrounds. Ensure all Kids Club activities comply with hotel standards and applicable UAE requirements. Perform other reasonable duties assigned by the management.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: Diploma or bachelor's degree in hospitality, Recreation, Childcare, Education, or a related field is preferred. Previous experience in a Kids Club, childcare, recreation, resort, hotel, or similar environment. Previous supervisory experience is preferred. Strong understanding of child safety, hygiene, and safeguarding practices. First Aid and CPR certification is highly desirable.

Excellent communication and interpersonal skills. Ability to work with children of different ages, cultures, and backgrounds. Friendly, energetic, patient, and responsible personality. Good organizational and problem-solving skills. Ability to work flexible hours, including weekends and public holidays.