Waiter/Waitress

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Waiter , you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special

• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!

Manage the food service station

Make sure the food service station is always fully stocked, clean, and organized Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Qualifications

High school diploma or equivalent (preferred). Certificate or diploma in Hospitality, Hotel Management, or Food & Beverage Service (an advantage). Previous experience as a waiter/waitress or in customer service is preferred. Basic knowledge of food safety and hygiene standards. Training in food and beverage service is an added advantage.

Requirements

Excellent customer service and communication skills. Ability to take orders accurately and serve food and beverages efficiently. Good knowledge of menu items, ingredients, and beverages. Ability to work in a fast-paced environment. Strong teamwork and interpersonal skills. Professional appearance and positive attitude. Flexibility to work evenings, weekends, holidays, and shifts. Ability to handle customer complaints politely and professionally.