【Gajoen Tokyo】Restaurant Manager - Lounge

Job description

The Lounge Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.

Responsibilities

Here’s what you’ll do during a typical day

• Oversee daily restaurant operations, ensuring service quality, staffing efficiency, and health and safety standards
• Handle guest interactions, enhance guest satisfaction, and manage complaints while implementing improvement initiatives
• Maintain, train, and monitor service standards (SOPs)
• Drive revenue growth through promotions while managing costs and budgets effectively
• Collaborate with other departments, including Kitchen, Front Office, and Sales
• Oversee recruitment, training, performance evaluation, and shift management of team members
• Provide hands-on operational support during peak periods and events

Qualifications

2 -4 years of management experience in a 4- or 5-star hotel environment

• Strong operational knowledge of restaurant operations and F&B service
• Strong leadership and excellent communication skills A guest-focused individual who consistently delivers service beyond established standards
• Solid understanding of financial management, including revenue, cost, and labor control Basic English communication skills Flexible and able to maintain a positive attitude in a fast-paced environment