Food and Beverage Supervisor - Isla at Conrad Dubai

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! Food and Beverage Supervisor - Isla at Conrad Dubai As a Food and Beverage Supervisor, you will lead and inspire the team to deliver seamless dining experiences, ensuring exceptional service, consistent quality, and smooth daily operations. Through your passion for hospitality, attention to detail, and commitment to luxury standards, you will create memorable moments for our guests while supporting operational excellence and team success.

You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day as a Food and Beverage Supervisor - Isla at Conrad Dubai: Oversee Daily Operations: Supervise and coordinate daily outlet operations, ensuring seamless service delivery and adherence to Conrad Dubai’s luxury standards.

Uphold Service Excellence

Ensure consistent compliance with brand standards, operating procedures, and service expectations while creating exceptional guest experiences.

Maintain Food and Beverage Quality

Monitor the quality, presentation, and consistency of all food and beverages served, ensuring every detail meets the highest standards.

Coordinate Seamless Service

Work closely with the culinary team to ensure accurate orders, timely preparation, and smooth communication between the kitchen and service teams.

Enhance Guest Experiences

Build genuine guest relationships, anticipate individual preferences, and handle feedback or concerns with care, professionalism, and prompt resolution.

Ensure Operational Readiness

Oversee outlet opening, daily operations, and closing procedures, maintaining an organised and well-prepared environment.

Lead and Inspire the Team

Guide, motivate, and develop team members, fostering a positive culture of accountability, collaboration, and service excellence.

Deliver Effective Briefings

Conduct daily team briefings, communicate operational updates, and reinforce service priorities and guest expectations.

Drive Team Performance

Monitor team performance, provide constructive feedback, and identify opportunities for continuous improvement and development.

Support Workforce Planning

Assist with staff scheduling and deployment, ensuring adequate operational coverage while maintaining effective labour cost control.

Strengthen Team Capabilities

Support the onboarding, training, and ongoing development of team members to ensure consistent service standards.

Build Guest Loyalty

Encourage meaningful guest engagement, gather feedback, and use guest insights to enhance service delivery and create lasting relationships.

Maximise Revenue Opportunities

Promote menu knowledge, suggestive selling, and upselling techniques to enhance the dining experience and support revenue targets.

Manage Inventory and Supplies

Monitor stock levels and assist with ordering, receiving, storage, and rotation of food, beverages, and operating supplies.

Ensure Financial Accuracy

Oversee accurate billing and the proper handling of cash and credit transactions in line with established procedures.

Control Operational Costs

Monitor wastage, breakage, and consumption, identifying opportunities to improve efficiency and protect profitability.

Maintain Hygiene and Safety

Ensure compliance with food safety, sanitation, personal hygiene, and workplace health and safety regulations.

Inspect Outlet Presentation

Conduct regular inspections to maintain impeccable cleanliness, organisation, and presentation across all guest and service areas.

Safeguard Guest Well-being

Ensure proper food handling, allergen awareness, and attention to special dietary requirements.

Maintain Outlet Standards

Identify and report maintenance concerns, coordinate follow-up with relevant departments, and ensure the outlet remains in excellent condition.

Qualifications

What It Takes to Make the Stay At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of the award-winning Conrad Dubai team , you’ll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality. A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing.

Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.