Night Supervisor

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Night Supervisor , you’re not just supervising overnight operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Oversee nightly audit: Supervise nightly auditing, posting, and balancing of financial transactions across departments
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues Post and reconcile transactions: Ensure timely posting of all revenues and reconciliation of the day's financial reports and credit card systems
• Monitor cashier accuracy: Review and verify cashier reports, correcting errors and ensuring alignment with system data
• Support overnight operations: Partner with the Night Manager to handle guest issues and assist in emergency situations as needed
• Manage special projects: Lead department initiatives or ad-hoc assignments

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.