Housekeeping Supervisor (Pre-Opening) - Conrad Kuala Lumpur

Job description

The Housekeeping Supervisor is responsible for the standard of cleanliness in rooms, corridors and to provide excellent service to guests .

Responsibilities

As the Housekeeping Supervisor , you will be responsible for performing the following tasks to the highest standards: Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift. Inspect all guest rooms, including vacant, arrival-ready and occupied room, to ensure they meet the hotels highest standard of cleanliness, presentation and functionality before releasing rooms for sales or continued inhouse guest use.

Inspect all the guest rooms, VIP in-house, VIP arrival and long stay guest. Work closely with the front desk team to ensure correct room status at all times. Ensure guest privacy is respected when DND status is displayed. Supervise the "turndown service" and ensure team follow the turndown process. Inspect ‘turn down services’’ room that assigned for special request and VIP’s. Train and supervise room attendant on the cleaning standard.

Responsible to strict key control. Assist in the inventory of linen and room items. Report and record stain linen, lost and damaged items in the logbook and to manager on duty. Log and record daily events and report in the logbook/handover and follow up on the previous information reported by supervisor team. Report maintenance issues promptly to Engineering. Ensure compliance of lost and found procedures. Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss.

Regularly inspect guest floor corridors, public areas, pantry and staircase. Keep floors, linen rooms and pantries neat and tidy. Monitor productivity of the assigned Room Attendant. Check team members' grooming, personal hygiene and appearance. Assist with team members' training and development. Provide ongoing advice and support to team members under your supervision. Provide one to one training to team members when required.

Seek oppurtunities to improve guest service consistently from guests' comments. Take appropriate action to resolve guest's complaints. Ensure all reports are completed on a timely basis. Prior to end of shift to check assisgned floor room attendant assignment and update room status accordingly. Prior to end of shift to check assisgned floor, corridors, public areas, pantry and staircase. Prior prepare and organize for daily room operation according to occupancy.

Adhere by the hotel's policies and procedures, Hilton code of business conduct, the hotel's team member handbook, security and emergency policies and procedures. Perform any duties assisgned by the Management team deemed necessary.

Qualifications

A Housekeeping Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: University / Pre-university graduate. At least 3 years of guestroom work experience in luxury hotel or international hotel chain. Good written and verbal skills. Fluent in English to meet business needs, advantageous.

Good knowledge of housekeeping office’s daily operation. Proficient in Microsoft Office, housekeeping Opera and OnQ systems. Actively listen to others and build on good ideas.