Lead Server (In-suite Dining) - Waldorf Astoria Kuala Lumpur

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As a Lead Server, you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day

Follow the hotel's standard operating procedures, service policies, and techniques to deliver a luxury dining experience. Take accurate food and beverage orders and communicate them effectively to the kitchen and bar. Ensure timely service of food and beverages, following proper sequence and etiquette. Anticipate guest needs, offering refills and replenishments promptly (e.g., water, bread, condiments). Assist guests with seating, providing personalized service, and accommodating special requests.

Address guest inquiries and resolve any concerns promptly, ensuring a seamless experience. Handle guest complaints professionally and escalate issues to the supervisor or manager when necessary. Possess thorough knowledge of the menu, including ingredients, preparation methods, and allergens. Upsell and recommend menu items, pairing food with appropriate wine or beverages to enhance the dining experience. Understand the coordination between the kitchen and restaurant, ensuring smooth service flow.

Maintain awareness of daily specials, promotions, and upcoming events.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: High school diploma or equivalent; proven experience in a similar role. Excellent communication, grooming, and interpersonal skills Fluent in English; additional languages are an advantage Friendly, professional, and guest-focused Able to work flexible shifts