PreArrival Coordinator - Conrad Orlando

Job description

Conrad Orlando is where bespoke luxury meets sun-kissed adventures. Join us in creating a legacy as the Rooms Coordinator for the Front Office Team! Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort features 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets.

This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Why join the Conrad brand?

The modern luxury concept empowers you to deliver

Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Want to learn more? Hotel Website , Facebook , Instagram What will I be doing? Organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction. Ensures that all guests are confirmed, and specific accommodations are pre-assigned, and all requests for special accommodations are met daily.

Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our Hotel and provides prompt and courteous service to meet Company's high standards. Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

As a Rooms Coordinator , you’re not just handling guest logistics – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Manage pre-arrival details: Confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival
• Coordinate group arrivals: Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.