Spa Supervisor

Job description

Exceptional Hospitality Starts with You The Spa Supervisor is responsible for coordinating daily spa activities, supervising therapists and ensuring high standards of service, hygiene and guest satisfaction. This is a hands-on position requiring the supervisor to personally deliver professional massages, facial treatments, body treatments and other beauty services while supporting the operational and commercial performance of the spa.

Responsibilities

Here's what you'll do during a typical day

Supervise daily spa operations, treatment schedules and team activities. Personally perform professional massages, facials, body treatments and beauty services. Ensure high-quality treatments and personalized guest experiences. Train, guide and supervise spa therapists and attendants. Manage guest appointments, treatment room readiness and service coordination. Promote spa treatments, packages, memberships and retail products to maximize revenue.

Monitor inventory, product consumption, equipment maintenance and operational costs. Ensure compliance with hygiene, sanitation, health and safety standards. Handle guest feedback and complaints professionally. Support the Spa Manager in achieving revenue targets and operational objectives.

Qualifications

What It Takes to Make the Stay Diploma or professional certification in Spa Therapy, Massage Therapy, Beauty Therapy or Esthetics. Minimum 3–5 years of experience in spa operations, including supervisory experience. Proven hands-on experience in professional massage techniques, facial and body treatments. Previous experience in a luxury hotel or international spa preferred. Strong leadership, communication and customer service skills.

Knowledge of spa products, treatment protocols and hygiene standards. Sales-oriented mindset with the ability to promote treatments and retail products. Good command of French and English preferred. At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing.

Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.