Receptionist

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Desk Agent, you’re not just welcoming guests and managing check-ins and check-outs – you’re spreading the light and warmth of hospitality by delivering exceptional service and creating memorable experiences that make every guest’s stay truly special.

Responsibilities

Here's what you'll do during a typical day

Deliver Front Desk Services: Perform all front office procedures, including guest check-ins, check-outs, reservations, and providing accurate information to ensure a smooth guest experience.

Support Daily Front Desk Operations

Handle daily tasks efficiently, maintain an organized reception area, and coordinate with other hotel departments to ensure seamless operations.

Provide Guest Assistance

Respond to guest inquiries, requests, and concerns in a friendly and professional manner, ensuring guest satisfaction and resolving issues whenever possible.

Manage Guest Flow

Welcome arriving guests, assist with lobby traffic, coordinate arrivals and departures, and ensure an efficient and pleasant front desk experience.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.