E-Commerce Manager

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an E-Commerce Manager , you’re not just supporting department initiatives and office management – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Monitor daily digital performance across Hilton.com, OTAs and metasearch, providing daily insights and weekly performance analysis to the Revenue Director. Monitor hotel and competitor pricing across key stay dates, rate plans and booking conditions; identify rate gaps, market positioning and pricing discrepancies. Provide weekly competitive rate-shopping reports, pricing trends and recommendations to support Revenue's pricing strategies and decisions.

Monitor rate parity and distribution compliance using Fornova, escalating discrepancies and potential revenue risks. Track direct-booking revenue, Hilton.com share, OTA production, channel mix, booking pace and conversion against targets. Manage OTA content, Elevate sponsored campaigns, metasearch and TripAdvisor placements, monitoring campaign pacing, spend and performance. Maintain and optimize Hilton.com content through One Hero Web, Content Gateway and PiM, including rooms, dining, weddings, events, offers and imagery.

Monitor digital campaign performance and ROI, manage approved Meta Ads and track conversions where measurement is available. Analyze Hotel Digital Reports and share monthly digital channel insights and optimization recommendations with Revenue and Marketing. Ensure accurate online content, seasonal offers, booking links and promotional information across relevant digital channels. Use Hilton's OHW, OTA Content, Metasearch, Fornova Compliance and Hotel Digital Reports resources to optimize digital performance.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Job specific requirements

Minimum of 4 years of experience in Digital Marketing and/or E-Commerce roles Hospitality background is a must BSc degree holder or above Excellent English language skills