Sales Associate

Job description

Major Responsibilities

Client Experience & Service Excellence

• Greet and welcome clients with warmth, professionalism, and genuine enthusiasm
• Deliver exceptional service at every touchpoint, ensuring a luxurious and personalized shopping experience
• Maintain a refined, elegant, and customer-centric environment that reflects our brand values

Sales & Client Relationship Management

• Understand customer needs and provide tailored product recommendations to drive sales
• Foster strong, long-term relationships through consistent client communication and post-sale follow-up Proactively address client inquiries and resolve concerns with discretion and efficiency
• Share customer insights and feedback with store management to enhance the overall client experience
• Contribute to the execution of sales plans and store targets Actively participate in in-store events, marketing activities, and promotional campaigns to enhance brand visibility

Store Operations & Visual Standards

• Support the smooth execution of daily store operations, including opening and closing procedures Uphold brand standards through impeccable store presentation and visual merchandising
• Participate in stock management activities, including stock transfers, monthly inventory counts, and preparation
• Perform other duties as assigned to support the team and ensure a seamless store operation
• Minimum of 2 years’ experience in high-end fashion, luxury retail, or a related client-facing role Passion for luxury, craftsmanship, and delivering an exceptional client experience Fluent in English; proficiency in additional languages is a strong advantage Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards A collaborative team player who embodies the values and spirit of the Hermès Maison
• Strong interpersonal and communication skills with the ability to build lasting client relationships Professional, client-focused, and solutions-oriented, with a proactive and positive attitude Self-motivated with the ability to work independently while contributing to a team dynamic Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts Requirements & Competencies: Minimum of 2 years’ experience in high-end fashion, luxury retail, or a related client-facing role Passion for luxury, craftsmanship, and delivering an exceptional client experience Fluent in English; proficiency in additional languages is a strong advantage Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards A collaborative team player who embodies the values and spirit of the Hermès Maison
• Strong interpersonal and communication skills with the ability to build lasting client relationships Professional, client-focused, and solutions-oriented, with a proactive and positive attitude Self-motivated with the ability to work independently while contributing to a team dynamic Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts