After-Sales Technician

Job description

MAIN RESPONSIBILITIES

AND ACTIVITIES General skills To provide professional technical assessment and services to our clients To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame To carry our interventions on watches according to the Hermès standards, guideline and ensure perfect technical function of the product

To be responsible & accountable for all client’s products received for services / repair and to handle them with due care Workshop To repair and control all types of quartz, mechanical and simple complication watches To examine watches, remove any damaged parts; repair or replace any faulty parts; clean each part; reassemble, lubricate, and adjust the timepiece; test the accuracy of the repaired item

To provide basic polishing-refurbishing service Spare parts stocks & Warehouse Spare parts management (logistic - incoming and out-going order new parts ensure sufficient and number of parts in stock) To perform quality control and quick service activities at warehouse / stores if need.

Administrative tasks To input correct data in internal system Stores To work with Retail Team to ensure smooth delivery & support of clients’ repairs To work with retail manager on providing technical training to sales team PROFILE Focus on quality of workmanship, high level of skill for complete repair/service of timepiece

• Take pride in achieving and maintaining quality and productivity targets whilst respecting the guidelines and processes in place Enthusiastic and self-motivated Good communication skills Conscientious, flexible and versatile Meticulous and accurate in their work Good organizational skills, to meet the set lead times
• Excellent analytical and deductive skills, ability to find solutions Self-reliant but also enjoying teamwork Acutely aware of Customer Service, where complete customer satisfaction is the main objective.

PROFESSIONAL REQUIREMENTS

Advanced Watchmaking-Repair training or WOSTEP certification At least 3 years' successful experience working as an After-Sales Technician Candidates with experience in the luxury timepiece industry is preferred Candidates must be able to work well under pressure to meet customer service levels Good oral and written English Good knowledge of the standard IT tools (MS office)