Customer Service Representative - Automotive Parts (2x positions)

Job description

About Auto Parts Group (APG)

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role

Join our Sydney - Smithfield office in a full-time permanent role and deliver outstanding customer service every day. We are currently seeking two (2) Customer Service Representatives (CSRs) to join our team. In this role, you will be the first point of contact for customers, providing timely, professional support with parts enquiries, quotations, orders, and inventory requests. As a Customer Service Representative, You Will: Provide excellent customer service by managing parts inquiries, requests, and quotes.

Handle phone services and ensure a professional customer experience. Use APG systems to manage parts and inventory. Address customer escalations and maintain order records. Meet KPIs and focus on continuous improvement.

About You

We are looking for someone who is: Energetic Team player. Passionate about customers and service. Experienced in customer service, with strong relationship-building skills is highly desirable. A self-starter with a proactive, solutions-focused mindset. Reliable, punctual, and a confident communicator. Prior experience with Parts check and(or) Repair Connection systems desirable We’re also open to candidates from: High-volume customer service roles Retail or trade counter sales Phone-based sales environment s Benefits: APG 'Me' Day: A paid, flexible day for team members to use as they wish.

Paid Parental Leave

Newly introduced paid parental leave for permanent employees.

Training

Comprehensive training, support, and resources provided.

Business Perks

Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.

Events

Regular team catch-ups, monthly events, and annual awards.

Wellbeing

Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.

Diversity

A diverse team with varying ages, nationalities, abilities, and cultures.

Security

A 30-year strong and growing business. About The Work Environment… Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you. Interested… Please click on the " Apply" button and submit your resume. Can't find a role that matches your interest or location?

Register your interest by creating an account and we'll be in contact if something pops up that matches your skills or interest. GPC Asia Pacific is an equal opportunity employer.