Workplace Operations Coordinator

Job description

About the role

• Provides onsite coordination for workplace facilities, corporate operations, building operations, conference services, vendor management, and workplace experience programs across the New York campus.
• Serves as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management.
• Coordinates service requests, workplace projects, event support, maintenance activities, and operational readiness initiatives What you'll do

Building Operations & Facilities Support

• Coordinate preventative and corrective maintenance activities and manage facility service requests.
• Conduct routine building inspections and workplace readiness audits.
• Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests.
• Monitor campus appearance, code compliance, storage areas, and operational standards.

Customer Service & Service Request Management

• Manage and route requests received through phone, email, and ticketing systems.
• Track requests through completion and ensure service-level expectations are achieved.
• Serve as a trusted workplace resource and maintain strong business partner relationships.
• Provide hands-on operational support when needed. Conference Rooms, Events & AV Support
• Coordinate conference room reservations, room configurations, and audiovisual requirements.
• Support executive meetings, town halls, conferences, and workplace events.
• Partner with Global Events, Catering, and Technology teams to deliver successful events.
• Support conference center technology and event-day operations.

Vendor Management & Workplace Services

• Coordinate building service vendors, contractors, recycling, donation, and destruction programs.
• Schedule recurring services and monitor vendor performance.
• Manage vendor access, escorts, work execution, and service quality.
• Build strong relationships with internal and external service providers. Furniture, Moves & Workplace Projects
• Coordinate furniture installations, repairs, reconfigurations, and workspace changes.
• Support office moves, occupancy changes, and workplace projects.
• Assist with transportation of furniture, fixtures, equipment, and materials.
• Maintain organized storage, staging, and inventory areas. Administration, Compliance & Reporting
• Maintain maintenance records, service reports, workplace documentation, and operational metrics.
• Support purchase orders, invoices, vendor documentation, and reporting.
• Maintain workplace information on company communication platforms.
• Support emergency preparedness, compliance programs, and business continuity activities. Who you are
• 3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience.
• Strong organizational, communication, and problem-solving skills.
• Experience with service request platforms, vendor coordination, and workplace projects.
• Ability to manage multiple priorities while delivering exceptional customer service.
• College degree preferred.

Physical Requirements

• Ability to walk throughout office buildings and conduct inspections.
• Ability to move furniture, equipment, and materials up to 60 pounds.
• Ability to support event setups, workplace projects, and operational activities.

Hourly Range

$26.30 - $32.20 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.

We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.