Retail Sales Associate - Phoenix Premium

Job description

About the role In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.Gap Inc. is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, qualifying disability, veteran’s status, or any other characteristic protected by Federal and State Law.

Additionally, the above position is posted in accordance with the Gila River Indian Community Ordinance GR-02-09. Native Americans receive preference in hiring for this position.* Provisions in the Federal Civil Rights Act (1964), allows private and governmental employers on, or near federal trust Indian Reservations to publicly announce and practice a policy of giving preferential treatment in hiring Native American candidates.

What you'll do All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.

Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately

• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required Courteous and responsive to internal/external request Exchange and verifies job related information to provide support Who you are Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training