Mental Health Consultant

Job description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Step into a dynamic and impactful role as a Mental Health Consultant within GB’s Mental Health Team. This is a 12 month contract role. You will collaborate with our expert claims teams to influence the management of Mental Injury claims. Your expertise will be pivotal in coaching, mentoring, and providing interventions for complex cases, while also guiding treating health practitioners and employers on best practice recovery and return to work supports for mental injuries.

How you'll make an impact Implement RTW Strategy

Drive Gallagher Bassett’s Return to Work (RTW) Strategy for mental injury claims.

Trend Analysis

Identify risks through mental injury trend analysis and strategize for continuous improvement.

Skill Development

Address skill and knowledge gaps in Mental Injury Claims Management by developing effective strategies and processes.

Stakeholder Engagement

Facilitate virtual and face-to-face meetings with health practitioners, injured workers, and employers to ensure safe and sustainable return to work.

Claims Management

Oversee daily activities and administrative duties related to mental injury claims using WorkSafe’s systems.

Support & Education

Collaborate with Case Managers and RTW Specialists to manage complex mental injury cases.

Client Assistance

Work with clients needing help with mental injury claims, providing training and development support.

Compliance & Quality

Monitor and ensure compliance and quality in relation to claims practices including multi-stakeholder engagement.

About you What we're looking for Qualifications

Tertiary qualification in Psychology, Social Work, Mental Health Nursing, Counselling, or another mental health related discipline.

Experience

Proven track record in mental health management, with a mix of clinical and rehabilitation experience being highly valued. Desirable previous experience in Occupational Rehabilitation, Worker’s Compensation, or Work, Health, & Safety.

Performance Management

Ability to manage performance through qualitative and quantitative metrics.

Interpersonal Skills

Excellent communication and ability to influence stakeholders with varying opinions and priorities.

Culture

Ability to thrive in a supportive team environment, actively contribute to collaboration, and demonstrate commitment to driving a high-performance culture.

What we can offer you Competitive Remuneration

Attractive salary packages and flexible work arrangements, including Work from Home.

Parental Leave

Paid parental leave to support your family life, and reproductive leave Work Environment: Join a team known for its dedication, approachability, and inclusive culture.

Career Opportunities

As GB grows, so do your career opportunities.

Ongoing Education

Access to continuous learning through internal and external programs.

Recognition & Support

Service recognition awards, employee assistance programs, and peer support initiatives.

Wellbeing Programs

Corporate health insurance discounts, wellness programs, and additional leave options.

Rewards Program

Enjoy discounts and cash-back offers from hundreds of retailers. Birthday leave – take a day off during your birthday month as a gift from GB! Ready to Make a Difference? If this opportunity interests you, we want to hear from you! Click on Apply today.