Bangkok It Operation Team Lead

Job description

RESPONSIBILITIES

Responsible IT operation team including hardware, operating system, storage, backup, and monitoring functions. Systematic troubleshooting and summarizing issues for responsible functions above include creating proper countermeasures for each issue. Identify or support current operation issues and apply enhancement to improve team efficiency. Manage team resources for regular operations and unexpected events align with ITIL concept.

Provide technical guidance for both team members and customers. Quickly understand up to date technologies and share with team members. Create detailed issues reports and present them to customers. Create weekly reports and present them to both customers and supervisors. Maintain and understand team inventories (Configuration Management) well. Create and conduct training sessions for team members or customers. Identify and resolve conflicts between or among team members.

QUALIFICATIONS

Bachelor’s degree (or equivalent) in IT or related fields. At least five years’ experience in IT operation fields. Strong knowledge some IT infrastructure areas such as hardware, operating system, storage, backup, and monitoring. Experience in team management with at least three members is a big advantage. Systematic and critical thinking is non-negotiable. Able to deliver small projects using team resources and knowledge.

Create and manage infrastructure script in any language. Experience in the automotive manufacturing business will be a plus. Able to work on non-office hours and holidays. Able to manage team with an age difference. Strong Service-minded and interpersonal skills. Confidence in English communication in both verbal and written. #ASEAN2_Priority