Business Systems Analyst II

Job description

Overview

As First Citizens Bank continues to grow and mature within the Large Financial Institution (LFI) space, we are investing in greater resilience, responsiveness, and operational discipline across our technology and business landscape. The Operational Readiness Specialist ensures that new projects, systems, processes, or facilities are fully prepared for safe, efficient, and successful operation prior to launch. This role bridges the gap between project delivery and ongoing operations, coordinating stakeholders, validating requirements, identifying risks, and confirming that all people, processes, and tools are in place for a seamless transition.

Responsibilities & Qualifications

Responsibilities Readiness Planning: Develop and maintain operational readiness plans, checklists, and transition frameworks to support successful project rollout.

Cross-Functional Coordination

Collaborate with operations, business units, SRE teams and project teams to align deliverables, requirements, and expectations.

Risk Identification & Mitigation

Identify operational risks, gaps, and dependencies; recommend and track mitigation actions.

Process & Procedure Development

Ensure operational procedures, workflows, SOPs, and contingency plans are created, validated, and approved prior to go-live.

Training & Competency

Coordinate and validate staff training, competency assessments, and resource readiness.

Documentation & Handover

Ensure all operational documentation is complete, accurate, and transferred to operational teams.

Performance Metrics

Develop and track readiness KPIs and provide regular status reports to leadership.

Continuous Improvement

Capture lessons learned and contribute to improving the organization’s operational readiness framework and methodologies.

Qualifications

Bachelor’s degree in business, operations management, engineering, project management, or related field (or equivalent experience). 3–5+ years experience in operations, project coordination, commissioning, or process improvement. Strong understanding of operational workflows and change management. Demonstrated experience managing cross-functional stakeholders. Excellent problem-solving and risk-assessment skills. Strong communication, organization, and documentation abilities.

Familiarity with project management methodologies is an asset. Industry-specific certifications (e.g., Lean, Six Sigma, ITIL, PMP) are beneficial.

Core Competencies

Strategic and analytical thinking Attention to detail Collaboration and stakeholder management Adaptability in fast-paced environments Process-oriented mindset Strong facilitation and communication skills Additional Information Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.

More information can be found at https://jobs.firstcitizens.com/benefits .