Virtual Relationship Manager - Emiratized Role

Job description

We are seeking a Virtual Relationship Manager to join our dynamic team and drive the growth of our customer base. The successful candidate will be responsible for managing and activating a portfolio of customers, primarily non-borrowing, to achieve monthly and annual KPI objectives. This role requires a commercial focus, ensuring excellent customer service and a superior client onboarding experience. The ideal candidate will have a strong understanding of our products, policies, and processes, and be able to effectively cross-sell and refer customers to other units within the segment.

Manage and grow a portfolio of 400-500 customers, primarily non-borrowing, to achieve sales and growth targets. Meet and exceed monthly and annual KPI objectives across portfolio growth, revenue, cross-selling, and customer activations. Focus on activating dormant/inactive customers and ensuring timely KYC updates and due diligence. Maintain a thorough knowledge of all products, policies, and processes to deliver a superior client onboarding experience.

Effectively manage current account excess and account conduct, ensuring no mis-selling and offering transparent product recommendations. Resolve customer redresses and ensure timely resolutions, maintaining excellent customer service. Participate in people development, learning, and training programs to enhance sales effectiveness. Strictly adhere to KYC, compliance, and internal processes, ensuring satisfactory audit ratings and minimizing potential losses.

Proactively identify and manage risks, adhering to governance and control frameworks. Stay updated on competition offerings and provide suggestions to improve our products and processes. 3 years of relevant experience in Corporate, Commercial, or Business Banking, managing a customer base in a similar position. Bachelor's Degree in Business Administration, Finance, Banking, or a related field is preferred. Strong knowledge of banking products, policies, and processes, with a focus on customer service and sales.

Excellent communication and interpersonal skills, with the ability to build strong customer relationships. Proactive and self-motivated, with a results-driven approach and a passion for learning and development. Ability to work independently and manage a large customer portfolio effectively. Familiarity with banking software and systems, and a basic understanding of KYC and compliance procedures. Willingness to participate in training and development programs to enhance skills and knowledge.

Strong analytical and problem-solving skills, with the ability to identify and mitigate risks. A team player with a collaborative mindset, willing to work closely with colleagues and stakeholders.