Assistant Relationship Manager – POS / Merchant Acquiring

Job description

JOB SUMMARY

Accomplish set sales and revenue objectives for all Products as per set business plan. Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience. Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team.

Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.

KEY RESPONSIBILITIES

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele Do proper analysis of the case and provide all related information of the customer after the field visit is done To be familiar with all policies, products and processes to ensure superior client on boarding experience To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated
• Achieve monthly& annual set KPI objectives Focus on New To Bank acquisition along with leveraging existing client base To leverage on cross sell opportunities to ensure higher revenue per customer

Maintain Daily Sales

• Reports on sales performance for review by team leader and manager assets
• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience To ensure no mis selling to customers by offering products/services transparently as per customer requirements
• Understand and resolve/escalate customer redresses to ensure timely resolution To ensure participation in assigned training, Learning & Development programmes Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
• Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client Application & KYC Documentation etc.

Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes Ensure to bring quality and right customers to the franchise. Discuss the cases with stake holders and ensure support is provided Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers’ unmet needs, and use these insights to develop value proposition strategy, conduct market research.

Presentation preparation and development

Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts. REQUIREMENTS / QUALIFICATIONS Requires good convincing and Negotiating Skills according to the complexity of business. Continuous suggestions on Changes and ways of improving FAB Products. To build and maintain effective business relationship with all colleagues. Identify any cross-Selling opportunity for Other Business Divisions of the Bank Education required: University Degree Experience: 3 – 5 years of experience in Banking or in a Financial Industry Skills Requires good convincing and Negotiating Skills according to the complexity of business.

Customer Insight and Market Research To build and maintain effective business relationship with all colleagues.