AVP, Customer Services - Emiratized

Job description

JOB SUMMARY / INTRODUCTION The AVP, Customer Services role is responsible for the management of Middle Office & Client Services within Global Private Banking, Brokerage, and FAB Securities, supporting the Middle Office & Client Services team and operating within Group policies, organizational governance frameworks, and the approved authorization matrix.

KEY RESPONSIBILITIES

Support the MO & CS team individually and collectively toward improved performance/quality. Identify and prioritize problems and solve them promptly and effectively. Regulate on all matters related to policy and procedures. Supervise the entire Middle Office & Client Services teams across in FABS Dubai Branch. Proactively suggest and carry out corrective measures where appropriate. Support both internal and external audits by fulfilling all of their demands and providing any client-related paperwork that is required.

Consult with and support the Regulator (SCA) with any client-related needs and paperwork that is needed. Oversee the institutional desk for client services and middle office to guarantee that policies and procedures are followed appropriately throughout FABS. REQUIREMENTS / QUALIFICATIONS A business administration bachelor graduate with thorough knowledge of the procedures in the share market, operations processes and computer system in place.

Five (10+) years’ experience in financial services industry

(Brokerage, Equity, Investment and Financial markets). Possesses an in-depth understanding of SCA and markets rules and regulations. Must possess extensive experience within an analytical role. Must have the ability to raise and escalate critical issues to ensure that a solid action plan is developed to resolve daily operational issues / problems. Ability to plan out and prioritize work, accurately manage and communicate status and meet agreed upon schedule/deadlines.

Strong working knowledge of local markets products and services.