SPOC Manager

Job description

SPOC Manager ID 2026-3432 Job Locations US Category Customer Service/Support Type Full Time Overview Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.

We are actively seeking to fill the role of SPOC Manager. This role l eads the daily operations of the SPOC department, ensuring compliant, efficient, and customer-focused delivery of loss mitigation and borrower assistance services. Provides strategic leadership to supervisors and staff while driving performance, workforce planning, process improvement, risk management, and cross-functional partnership to achieve business objectives.