Fidelity National Financial
Collections Single Point of Contact (SPOC)
Listed on Fidelity National Financial’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
Apply on Fidelity National Financial’s careers site →Job description
Collections Single Point of Contact (SPOC) ID 2026-3427 Job Locations US Category Accounting/Finance Type Full Time Overview We are seeking to fill the role of Single Point of Contact. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.
Responsibilities
- Maintain and manage an individual pipeline of loans with each loan reviewed on a weekly basis
- Answer inbound calls; return voicemail, handle escalations, and all other requests within 24 hours of receipt
- Generate outbound phone calls; when contact is made determine reasons for nonpayment and negotiate payment arrangements
- Explain Loss Mitigation and available options
- Accept payments/organize repayment plans
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